The most important right of all?

Employment rights have been much in the news of late. The Taylor Report into good work makes a number of recommendations.  I won’t cover them here as finer minds than mine have already done so.

When the law changes for any reason, people like me have to make the necessary changes to HR policies.

But as I have said many times before, when we have to revert to employment law, when we have to find a company policy on the intranet to determine what to do in any particular set of circumstances, sometimes we are half way to losing something important.

Losing our ability to see someone as the individual that they are.

The opportunity to consider the unique context.

The need for common sense, always.

Even the entire argument.

When we defer our decisions to documents, we run the risk of losing our ability to be compassionate, to apply a little tolerance, to treat people as humans and not resources.

The one right we should all have at work, is to be our imperfect human self.

And a simple, human conversation, is our most significant opportunity to change any work situation for the better.

What HR can learn from going to the cinema

This is one of those ‘lessons you can learn from’ posts. I don’t write them very often, but I had such a pleasant customer experience recently, it got me thinking.

I love going to watch a film at the cinema. But it’s something though that I rarely do, as I don’t enjoy the experience that surrounds it.  Usually, there is queuing involved.  To buy tickets, to pick up pre-paid tickets, for the toilets, for popcorn, and then to get into the actual screening.  Then there is the bit that bugs me most of all.  The adverts.  I am a stickler for punctuality.  If I go to see a film that is starting at 7.30, I’d like it to actually do so.  But the time a film is supposed to begin is usually the start of multiple adverts, suggestions to go out and buy more junk food, and trailers for films of an entirely different genre that I don’t want to see.  The actual film probably begins a good 30 minutes after that.

I’m starting to moan. I’m sorry about that.

This weekend I went to a small, local, private cinema. There was no queue.  Just a wave of your phone with the tickets on it.  There was also no queue for the sweets – and you didn’t have to take a mortgage out to buy them.  Best of all was that the film began….. on time.  There were just a couple of trailers for similar films. And… there was an intermission.  Where someone came out and sold ice-cream.  If that wasn’t enough, individual bottles of Proscecco to drink during the screening.

I didn’t love the film all that much. I might, in fact, have had a small nap during it.

But I did love the experience.

First of all, it felt personal. They clearly understand what their customers want and value, they deliver it.  In the march of progress they had held on to the special touches, like the intermission and the ice cream seller.  The staff were friendly – and didn’t appear to have targets to upsell you a larger popcorn.

There wasn’t the range of sweet stuff you get in a big screen cinema. No fancy reclining seats. And no hot food either (because there’s nothing like sitting next to the guy with the highly odorous hot dog).

In much the same way that we have seen consumers begin to value once again the small, independent and local retailers over huge out of town supermarkets, what we want as customers and as employees has changed over time.

On one hand, we want speed and immediacy. Quick responses on Twitter. Products at our doors in ever decreasing time frames.  But at the same time we want something personal.  We don’t want to feel like a cog in a machine.  Processed.

When it comes to people stuff, big isn’t necessarily better. One size only fits one.  Targets, as we know, have unintended consequences. What is valued, is highly variable for different people. For all I love technology, it is possible to lose the human touch along the way.  We don’t have to automate the heck out of everything.

While fast and fancy is good, we don’t necessarily want to trade experience and feeling for it.

Less, can most definitely be more.

 

There’s probably also a HR lesson in the price of pic n mix…. but I’m still working on that.

4am

It’s 4am.

An unfamiliar city. A lonely, identikit hotel room.

All around is still and dark.

Wondering if I am the only one awake.

Looking out of the window, the city sleeps, even if I don’t.

Feeling disconnected and far from home.

But of course I’m not disconnected at all. Literally.  An internet connection is all that I need.

And there they are. My friends, my tribe. My cheerleading squad.  In my timeline.  Via DM.  On that inspirational Slack channel.

The geography and the time zone don’t matter.  Everyone and everything that I need is just a tweet or a gif away.

And I’m loving social media just a little bit more today.

YOLO

I’ve had a couple of YOLO conversations lately.  Both virtual and IRL.

It might be an annoying acronym, but it is a familiar script for me.

It is my default position when I apply for a fitness event. That along with my favourite coaching question ‘what is the worst thing that than can happen?

There’s a reason for this. For much of my childhood my mother was ill with a condition that remained stubbornly undiagnosed.  Years and years of doctors and consultations and hospitals and treatments – of the traditional and distinctly alternative kind.  Five long miserable years.  And then, diagnosis, treatment, recovery.

And a new mind-set.

You only come this way once. My mother said this almost every day.  Often as a precursor to opening a bottle of wine or buying some expensive shoes if I am honest.  It imprinted upon me.

Cliché it may be. But true all the same.  All we really have is this moment.  Tomorrow is another day, but it is by no means guaranteed.  Too many recent events have taught us so.

On Saturday, I am taking part in an endurance event that, in truth, I’m not fit enough for. I’ll be one of the weakest and slowest in the field.  It involves water, something that I am frightened of.  Plenty of reasons to stay at home. But that direction leads to a life that is less than it really could be.

Live, laugh, love. Take risks.  Do all of the things that you always wanted to. Don’t wait.  Carpe that diem. Just do it.

Because, you know…. YOLO.

The imposter within

Lately, I’ve found myself talking often to folk about imposter syndrome.  I’ve been feeling it too. Don’t we all, from time to time?

If you are new to the term, then it’s all about the fear of being exposed. Of being thought a fraud. Of not deserving to be where you are.  It is the ‘what I am doing here, they are going to find me out any minute now’ brain tape.  One that often plays when we need it the least.

It is debilitating. Confidence zapping.

If you follow my fitness blog, you will know that I have been studying to become a personal trainer. Never before have I felt imposter syndrome so keenly.

Imagine this. There are ten people on the course including me.  Everyone else there is in the industry.  Has a long history of fitness.  They have done the event and got the t-shirt, and in a couple of cases were actually wearing it.

There were the two female body builders. The girl who had just left the army.  The woman who was an established fell runner.  A gymnast.  A Pilates teacher.  And me.  I’m the least fit person in the room.  Even at a size 10, I’m the biggest woman there by some distance.  We start the first day with a detailed discussion about advanced weight techniques.  And the tape starts to play.  What exactly am I doing in this room, with these people?  In a minute it will be my turn in the circle to answer a question and then everyone will know that I don’t belong here. 

It didn’t get any better. Our afternoon topic? Learning how to take body fat measurements.  On each other.  The old school way, with measuring tools.  Which involved stripping down to your sports bra and taking hold of each other’s fat.  If there is one thing guaranteed to kill your confidence it is standing next to a girl who has12% body fat whilst other people practice poking at yours.

And on and on the tape played.

An urge to run. Somewhere, anywhere.

Why am I telling you all this? Because I have talked to many people who find imposter syndrome crippling.  Because it gets in the way.  Because when I told someone this story they were surprised to find that I felt this way too.

From what I have read about imposter syndrome, many of those who suffer from it don’t realise that it’s not just them.  That it is a thing, not just their confidence and secret fears.

You don’t know when imposter syndrome is going to show up. I can stand in front of a room of several hundred people and talk about HR.  I can write a book and a blog and put my thoughts out into the world for anyone to see.  But in another context, in another place, I had to ride the wave of panic.  I had to persuade myself that I was okay. That I wasn’t suddenly going to get found out or exposed or kicked out or have an epic fail.

We can talk about leaning in or showing up with presence. We can talk about faking it till we make it.

But these are not always easy things to do. Not for everyone.

I’m just for recognising about it and talking about it.  As leaders, we can share when we have felt it and let others know that it isn’t all that unusual and it isn’t just them.  By recognising imposter syndrome for what it is, we can start to control it.

We can tell the imposter within that this time, we are not listening.

Be More Awesome

be awesome.png

I am partial to the word awesome. There is even a warning in my Twitter bio to this effect.  Yesterday I saw a postcard that said; be awesome or don’t bother. I’m not entirely sure about the don’t bother part, but I did get to thinking…… what is the people stuff version of this little statement?

Be awesome…. Be more HR awesome.

Some ideas from me on that……

Promise to never again use the phrase ‘it might set a precedent’.

Promise also never to introduce something because Google did.  Or some place very similar.

Review all those standard letters that you send people with the eyes of a recipient. How would they make you feel and what do they say about your department?  Change as appropriate.

Delete probation periods from your contracts of employments. You know they are kind of pointless so why bother?

Put the coffee machine on free vend for a while. What would it cost you anyway?

Apply for a job at your own company. Think about how the process made you feel. Change as appropriate.

Smile at people. (Try not to scare them).

Do a random act of kindness. Anything that takes your fancy.

Hold a Fika. Invite other teams to join you. It is, erm, awesome.

Let your team go home early.

Send a thank you card. Make thank you cards available for anyone to come and take and send.

Buy Crunchies on a Friday. Because, you know.

Go out and buy a load of plants for the office. Green it up.

Find out what websites you block on the corporate network for no good reason and go and talk to IT and see if they will change their minds.

Celebrate National Donut Week. Yes this is really a thing.  And it is next week.

Find an employment policy that states the bleeding obvious and delete it. See if anyone notices.

Have your next meeting outside, or go for a walk while you are talking.

Talk to all of the people who have joined your organisation in the last six months. Ask them what it was like and what would have made it better for them.  Amend as appropriate.

Go onto your internal social media network and share something useful or interesting that other people might learn from.

Do some wellbeing stuff. Anything. It doesn’t have to cost a fortune. Let your people know that you give a damn about them outside of whether or not they hit their KPI.

Little things add up to big awesome. Over to you……

What is the most awesome thing you can do today, at your place?

 

In other news, on Sunday I am running Leeds Half Marathon in aid of Retrak Charity – their mission is a world where no child has to live on the streets.  If you fancy it, you can sponsor me here.

Articulate your awesome

The title of this blog post was prompted by a collision of conversations. Some with friends, some at work.

And I got to thinking….. how often do we do this?

How often do we believe in our own awesomeness, how often do we shout about what makes us special and different and unique? Your very own individual contribution. With confidence and belief.

We show appreciation for our colleagues and our teams and our friends. As leaders, we know the value of building up and encouraging others. Of providing positive feedback and recognition.

But how often do we articulate our own awesome?  To ourselves and to others?  More often we spend time worrying. If we are good enough, if we belong on this course or in this job or this particular place right now.  We think about what people think about us.

Self-limiting beliefs.

Imposter syndrome.

Lack of confidence.

Embarrassment.

Fear.

Constantly questioning.

Not wanting to seem arrogant or boastful.

The voice in our head that gives us doubt.

 

We’ve all been here, sometime or other.

But what if you just decided to park the head stuff?  Just for a moment. Right  now. And instead of focusing on the maybes and the negatives, to believe instead that you got this. Take that one moment to articulate your own awesome.  To you, to everyone else.

Just do it.