I’ve recently worked with several organisations who are reviewing their experience with hybrid work to date. Hybrid at scale is new, and many organisational approaches were developed in the abstract whilst we were still working mostly from home. This is therefore a time for learning, reflection and adaption.

If hybrid work is to be successful (however we choose to define that) it is important to continue to listen to our employee voice and measure the outcomes of hybrid work. If this is a process that you considering in your organisation, I’ve detailed below some the questions I suggest asking, either through surveys, focus groups or workshops.

First things first. We need to consider hybrid work progress through three lenses: the individual employee, the team (including manager perspective) and the organisation itself. Not all of these lenses and perspectives will always align – in the resulting actions, compromises and trade-offs might be required.

Exploring perspectives – questions to ask

What is going well about hybrid work for you personally?

What is going well about hybrid work for your team?

What is going well about hybrid work for the organisation?

What is not working well for your personally?

What is not going well for your team?

What is not going well for the organisation?

What do we need to do more of, to support and enable hybrid work?

• For you
• For your team
• For the organisation

What do we need to less of, to support and enable hybrid work?

• For you
• For your team
• For your organisation

What barriers are we experiencing to effective hybrid work?

What steps can we take to address these barriers?

What quick wins are available to us, to support effective hybrid working?

What three things can we do now to further enable effective hybrid work?

Questions focusing on specific risk areas:

To what extent are we achieving our goals and aims relating to hybrid work?

What more can we do to make hybrid work inclusive?

What more can we do to make hybrid work healthy?

What more can we do to keep connected when working hybrid?

What more can we do to communicate effectively when working hybrid?

I hope you find these questions useful in your reflections. Good luck!