Everybody stop! We are having a crisis.

Drop everything.
Run around and do stuff.
Escalate lots of important stuff.
Stuff all your other stuff.
Send emails.
Make calls.
Call meetings.
Call urgent meetings.
Cancel all your other meetings.

Bring out the corporate hero.
Fetch the cape from the cupboard.
Burn the midnight oil.
Let the adrenaline flow.
Work all the hours.

Thank goodness for the hero. They will sort it out.

Occasionally, this is okay. When it is an actual, genuine, customer impacting, bottom line influencing, life and death making, very real crisis. When it is part of the every day, all the time, part of the culture, part of the way it is done here, then it is not okay. Because it is not optimal. Because no one can operate like that all the time. Because you can’t make good decisions, operate effectively. But plenty of organisations operate like this, all the same.

Who makes all the heroes?

We do.